To manage candidate responses, open a vacancy from the Dashboard or the Vacancies page.

New responses appear on the vacancy page as soon as candidates submit their applications. We will also notify you about new responses by email.

Select a candidate from the list.

Each video is shown with the question it answers. Use the Previous answer / Next answer arrows at the top of the video player to switch between answers. On a mobile, swipe right. The next answer starts playing automatically.

Additional information provided by the candidate appears below the player: their email address, a link to their Portfolio, and a CV link or a downloadable CV file (if submitted).

Note: If a vacancy doesn't allow video retakes and a candidate's recording attempt failed, you will see "No response was recorded for this question" instead of the video.

If there's an issue with a video, click Problem with video below the application, describe the issue in the Provide more details field, and click Send. Your report will be sent to our support team.

If the vacancy questions were generated with AI, each question has evaluation criteria that help you assess answers consistently.

Click Interviewer guide above the video to see what to look for in the answer to the current question.

Note: The Interviewer guide is visible only to your team. Candidates don't see it. All decisions about candidates are made by you — no AI scores or ranks them.

Responses are organized into three tabs: Unsorted, Liked, and Disliked. In each tab, responses you have already replied to are grouped under Replied.

Use the Like (thumbs up) / Dislike (thumbs down) buttons below the player to move responses between these tabs.

Note: Team members with the View only access level can see responses but can't sort them or reply to candidates.

Note: You can't delete individual responses, but they will be removed when the vacancy is deleted.

You can contact candidates directly through VideoApply — they will receive your message via email.

Note: Candidates cannot reply to your messages sent through VideoApply.

You can send a message to one or multiple candidates at once if their responses are in the same tab.

To reply:

Note: A greeting and the candidate's name are automatically inserted at the beginning of the email.

Every message you send is automatically saved to Canned responses. To reuse a message, click Use response. To remove it from the list, click Delete.

To review your sent messages, click the Replies history icon (speech bubble) below the player.

If the number of responses exceeds your subscription plan limit, new responses are still received, but you can't watch them or reply to these candidates until the next subscription period starts or you upgrade your plan.