How do I reset my password?
Open app.videoapply.io
Click Sign in in the top-right corner.
Click I forgot my password.
Enter your email and click Send password reset link.
You will receive an email with a link and instructions.
Follow the link, enter a new password twice and click Reset Password. The password must be from 8 to 20 characters long.
Can I edit a job after posting?
Yes, posted jobs are available for editing. See Manage Vacancies.
What happens if I exceed my plan's limits?
Any applications exceeding your limit are displayed on the vacancy page, but you can't access them during the current subscription period. Vacancies that exceed your limit are automatically saved as drafts.
Can I use template interview questions?
Your recent questions are automatically saved and suggested when you are creating a new vacancy. You can reuse or delete them from the suggestion list. You can also generate questions with AI. See Create and Post a Vacancy.
Can I choose whether candidates attach a CV or retake their videos?
Yes. In the Response Settings of a vacancy, you can make a CV optional, required or not needed, and allow or disallow video retakes.
Does AI evaluate candidates?
No. AI only helps you write vacancy descriptions, interview questions and evaluation criteria. Candidates' recordings are not transcribed or analysed, and no AI scores or ranks candidates. All decisions are made by you.
Can I export candidate data?
You can't export or download videos. If a candidate attaches a CV file, you can download it.
Will candidates be notified that I have reviewed and sorted their applications?
If you open an application, it is marked as viewed in the candidate's account. They won't receive any other information about your decisions.
Can I communicate with candidates via VideoApply?
You can send candidates messages, but they can't write back to you.
When will I see new responses?
A response appears on the vacancy page as soon as the candidate submits their application. You'll also receive an email notification about new responses.
How long can video responses be?
You set a time limit for each question — from 30 seconds to 8 minutes. The default is 2 minutes.
Can I preview what candidates will see?
Yes. See Create and Post a Vacancy.
Can I delete a company profile?
Yes, but this removes all vacancies, responses, and team data permanently. See Manage Multiple Companies.
Can I delete my account completely?
Yes. To permanently delete your account:
Go to the Menu (your profile picture in the top-right corner) > Settings.
Click Delete account.
Check I understand this cannot be undone and click Delete account to confirm.
Note: If you are a company Owner, all companies you own, with their vacancies and responses, will be permanently removed for all team members. To keep a company, transfer ownership to another team member first.